After your Wall Print, or an Original painting has been carefully wrapped and addressed, it will be shipped to you by Colissimo postal service.

We cannot stress how important it is that you provide us with the exact address and Postal code and country please.

The time of delivery depends on how far you are from Toiles de Michelle, France. This will also apply on any unforeseen human or natural errors.

Colissimo Shipping

Mainland France & UK

Up to 4Kg € 30

Rest of the world

Up to 4Kg €85

Please contact us if in doubt and we will verify any shipping costs for you.

We request that anyone purchasing a large original painting are to contact us by email for shipping cost purposes, as this will depend on the country we are shipping it too.

Thankyou for your patience and understanding. Our aim is to help you in any way if possible.

FOR ALL GIFT PRODUCTS:

Shipping will be provided by Prodigy Print On Demand Carrier Service, from England.

France Mainland

€5 Tracked flat rate shipping

Calculated shipping at checkout for the rest of the world

Returns will be offered immediately if there is a legitimate reason within
seven from days from receiving your purchase.

Artwork is brought through on the visual representation you see online and is a true and honest reflection of the work.

It is specified that all the photographs are of the original paintings only.

Some works have very textured surfaces, we would like you to be aware of this, as we don't want to be misleading in any way.

Our Wall Prints are of a high quality canvas with Giclée inks and printing technique, and the only texture in this case is that of the canvas.

All Original paintings are on canvas and stretcher bars, with acrylic paints and some are textured using sand, and all are protected with a several layers of varnish for protection.

The word "framing" refers to the wooden stretcher bars that the canvas is stretched around and attached to.

The frames shown around the paintings in the photographs are to show off the works to their fullest, and a suggestion to ways of framing any of the paintings.

If, however you are dissatisfied purely for aesthetic reasons of any of the paintings, you may request an exchange of another painting to the same value or more.

To be eligible for an exchange the product must not be damaged and returned in it’s original packaging with proof of purchase i.e... your receipt. You must return the product within 7 days of receiving your purchase.

We will ensure all products are carefully packed by hand before leaving our premises.

If the item is damaged via the courier, the claim of damage will need to be made via the courier. We cannot be held responsible for any damage caused beyond our control.

Customer satisfaction is paramount, and if there is any reason you are not satisfied, please contact us at:

toilesdemichelle@hotmail.com and we will do everything we can to rectify the situation.

Thankyou